Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, unethical or improper conduct of personnel or other inappropriate business practices of national or provincial banks or chartered commercial banks. Included are complaints regarding errors in computing interest, late charges or impounds, improper foreclosures on real estate loans, failure to meet loan commitments, noncompliance with the terms of the contract loan agreement or other similar problems.

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Programs that are responsible for granting charters to and examining the operation and activities of national banks, credit unions, bank holding companies and foreign banks that wish to open branches in Canada.

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Organizations whose business is to receive money on deposit, cash cheques or drafts, discount commercial paper, make loans, issue promissory notes payable to the bearer, and/or accept payments for bills. Included are banks and savings and loans as well as other institutions that provide an alternative to the traditional banking system; nondepository institutions such as insurance companies, brokerage firms and mutual fund companies that sell financial products; and other types of organizations including businesses that serve as bill payment locations or offer other services related to finance.

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