Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, unethical or improper conduct of personnel or other inappropriate business practices of national or provincial banks or chartered commercial banks. Included are complaints regarding errors in computing interest, late charges or impounds, improper foreclosures on real estate loans, failure to meet loan commitments, noncompliance with the terms of the contract loan agreement or other similar problems.

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Programs that are responsible for granting charters to and examining the operation and activities of national banks, credit unions, bank holding companies and foreign banks that wish to open branches in Canada.

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Financial organizations that allow people to open and maintain chequing and savings accounts, borrow and exchange money, purchase money orders, cash third-party cheques and engage in other financial transactions.

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