Programs located at military installations throughout the world that handle inquiries from military personnel, retirees, reservists and their family members, do an assessment of their needs and refer them to sources of help available at the installation or in the local community. The centres may provide relocation assistance, transition assistance, family life programs (e.g., parenting, stress management), individual and family counselling, employment assistance, and financial management services as well as emergency assistance.

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Programs that provide guidance and information regarding benefits, services and outplacement assistance for those leaving or retiring from active duty and returning to civilian life, and their family members with the objective of making the transition as smooth and stress-free as possible. Services may include benefits counselling, employment search and placement assistance, relocation services, financial planning assistance, eligibility information regarding medical and dental insurance coverage and other forms of assistance to facilitate adjustment to civilian life. Special employment transition assistance includes certification of job skills and experience; information about applying active duty job skills and experience to private sector employment; information about geographic areas of relocation including the labour market and cost of living; identification and location of employment and training opportunities; instruction in resume preparation, job analysis and interview techniques; and information about loans and grants to facilitate acquisition of employment.

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