Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, lack of competence, availability, unethical or improper conduct of peace officers or other law enforcement officials, or other problems with law enforcement agencies. Some programs also welcome and document compliments.

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City, county, provincial or federal government agencies or university departments that are responsible for preserving peace, protecting life and property, preventing and detecting crime and apprehending and arresting suspects. Also included are special constabularies that have full peace officer powers but only within limited jurisdictions, e.g., public parks, public transit facilities, public housing projects.

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Programs whose primary purpose is to acquaint the public with police procedures and specific crime prevention and other law enforcement programs that are designed to protect the community.

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