Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, fund raising practices, use of contributions (how much money actually goes to the charity's clients or what the funds are used to support), unethical or improper conduct of personnel or other inappropriate business practices of registered charities and other nonprofit organizations that solicit funds from the public.

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Programs that issue permits which provide written authorization for charitable institutions to conduct public solicitation campaigns or to hold dances, shows, sales, concerts, lectures or other special events for the purpose of collecting money for charity.

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Organizations that solicit contributions, endowments and other financial support from public and private sources which are used directly by the organization to provide human services for eligible residents of the community or which are utilized to provide the total or supplementary financial support for human service programs of community agencies and organizations. Also included are governmental and quasi-governmental entities that manage the allocation of public monies to public and private human service providers.

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Programs that provide authoritative lists of charitable organizations in a particular community or detailed information about the operations and finances of a specific organization based on its most recent annual return filed with Canada Revenue Agency.

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