Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

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Record #: MET2594

Last Full Update: 23 Feb 2024

Contact Information

Office Phone	General Inquiry: 416-585-7214
Toll Free Phone	1-888-772-9277
TTY Phone	416-585-6991 ; Toll Free 1-866-220-2290
Fax	416-585-6464
Website	www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant

Agency Information

Legal Status

(30) Provincial Government

Description and Service Details

Description (Service)	Regulates the rights and responsibilities of landlords and tenants in residential properties responds to complaints about offences under the Residential Tenancies Act investigates complaints up to prosecution complaints regarding Residential Tenancies Act offences may be made to this Unit - complaints regarding non-offence landlord-tenant disputes or requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)
Hours	Mon-Fri 8:30 am-5 pm
Areas Served	Ontario
Eligibility	Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application	Call, write or visit website for information
Languages	Other - Language Line Service for other languages
Fees	None

Site Information

Located In Community	Toronto
Address & Map	College Park, 777 Bay St 14th Floor Toronto, ON Canada M7A 2J3 View Google Map
Intersection	Bay St and College St
Mailing Address	College Park, 777 Bay St 14th Floor Toronto, ON Canada M7A 2J3
Physical Access	Wheelchair accessible automatic main entrance ; Easy access to elevator

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Community Legal Services ; Consumer Protection / Complaints
Service Categories	Categorical Program Administrative Units ~ Housing Issues ; Housing Complaints ; Landlord/Tenant Dispute Resolution ; Rent Control Enforcement ; Rental Security Deposit Complaints ; Subsidized Housing Fraud Reporting

Agency Overview

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