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Alcohol and Gaming Commission of Ontario

Site: Head Office

Contact Information
Office Phone 416-326-8700
Toll Free Phone 1-800-522-2876
Fax 416-326-5555
E-Mail customer.service@agco.ca
Website www.agco.on.ca
Social Media Twitter Twitter: twitter.com/Ont_AGCO
Primary Contact Tom Mungham, Chief Executive Officer
Agency Information
Description (Agency) Regulates the alcohol, gaming, horse racing and cannabis retail sectors in Ontario
Legal Status (30) Provincial Government
Description and Service Details
Description (Service) COVID-19 -- closed to in-person service until further notice ; customer support remains available via telephone ; most licences, registrations, permits and authorizations may be applied for or renewed online
  • regulates the sale, service and consumption of beverage alcohol
  • regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
  • addresses complaints about licensed establishments
  • Regulates privately run recreational cannabis stores in Ontario
www.playsmart.ca -- information on responsible gambling, including self-exclusion program
Hours Customer Support Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all

Residency Requirements: Ontario
Application Not applicable
Languages English; French
Fees Vary according to service
Site Information
Located In Community Toronto
Address & Map
90 Sheppard Ave E
Suite 200-300
Toronto, ON
Canada M2N 0A4
 
View Google Map
Intersection Yonge St and Sheppard Ave E
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Alcohol Regulation ; Alcoholic Beverages Complaints ; Bar Complaints ; Beer/Liquor Licences and Permits ; Cannabis Regulation ; Charitable Gambling Permits ; Contest/Sweepstakes/Lottery Complaints ; Gambling Addiction Prevention Programs ; Gambling Establishment Complaints ; Gambling Regulation ; Gambling Self Exclusion Programs ; Provincial/Territorial Government Departments ~ Consumer Issues

Agency Overview


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