Canada. Canadian Radio-television and Telecommunications Commission

Site: Ottawa - No Physical Address

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Record #: IMP0123

Last Full Update: 30 Jul 2025

Contact Information

Office Phone	1-877-249-2782, (1-877-249-CRTC) toll free
TTY Phone	1-877-909-2782, (1-877-909-CRTC)
Fax	819-994-0218
E-Mail	info@crtc.gc.ca
Website	crtc.gc.ca/eng/home-accueil.htm
Social Media	Facebook, Instagram, LinkedIn, YouTube

Description and Service Details

Description (Service)	Supervises and regulates telecommunications carriers, including major telephone companies broadcasters TV service AM and FM radio stations internet companies that bring these services Services issues, renews and amends broadcasting licences issues licences for international telecommunications services promotes compliance with the Unsolicited Telecommunications Rules, including the National Do Not Call List and Canada's anti-spam legislation makes decisions on mergers, acquisitions and changes of ownership in the broadcasting sector approves tariffs and certain agreements for the telecommunications sector encourages competition in telecommunications markets responds to requests for information and concerns about broadcasting and telecommunications issues
Hours	Mon-Fri 8:30 am-12 pm, 1 pm-4:30 pm
Areas Served	Canada
Eligibility	No restrictions
Application	Call, use the chat feature on the Contact Us part of the website, or visit the website for more information Complaints: some complaints should be directed to the Commissioner for Complaints for Telecommunications Services (CCTS) instead of the CRTC * visit the Make a complaint section on the website to direct a concern appropriately
Languages	English; French
Fees	None

Site Information

Located In Community	Ottawa
Address & Map	Ottawa, ON Canada View Google Map
Mailing Address	CRTC Ottawa, ON Canada K1A 0N2
Physical Access	Not Applicable

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Consumer Protection / Complaints
Service Categories	Cell Phone Complaints ; Communications Regulation ; Internet Service Provider Complaints ; Occupational/Professional Licensing and Certification ; Radio Complaints ; Television Complaints ; Utility Service Complaints

Agency Overview

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