Service Canada
Site: Mailing Address - Ottawa - Office for Client Satisfaction (The)
Service: Office for Client Satisfaction (The)
Record #:
IMP0117
Last Full Update:
16 Oct 2024
Contact Information
| Office Phone | 1-866-506-6806, Toll free |
| TTY Phone | 1-866-506-6803, Toll free |
| Fax | 1-866-506-6802, Toll free |
| Website | www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html |
Description and Service Details
| Description (Service) | Neutral organization that receives, reviews and responds to suggestions, compliments and complaints about Service Canada's delivery of services
The information provided to this office is managed and held in accordance with the Privacy Act and the Access to Information Act. The feedback is used to resolve client issues and is used anonymously in reports and recommendations made by the OCS to Service Canada for service delivery improvement. |
| Hours | Online Form Mon-Sun 24 hours * Feedback and complaints received are monitored Mon-Fri 8 am-4 pm |
| Areas Served | Canada |
| Eligibility | No restrictions
|
| Application | Feedback form available on <href="https://www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html#:~:text=Submit%20your%20feedback">the website</a> |
| Languages | English; French |
| Fees | None |
Site Information
| Located In Community | Ottawa |
| Address & Map | |
| Mailing Address | Office for Client Satisfaction, 140 Promenade du Portage, Mail Drop 318 Floor 3 Gatineau, QC Canada K1A 0J9 |
| Physical Access | Not Applicable |
Categories and Classification
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Government Complaints/Government Ombudsman Offices |
