Behavioural Supports Ontario, Burlington, Community Outreach Team

Behavioural Supports Ontario

Site: Burlington

Service: Community Outreach Team

Record #: BTN4970

Last Full Update: 03 Jul 2025

Contact Information

Office Phone	Alzheimer Society of Halton 289-837-2310
Crisis Phone	COAST Halton 1-877-825-9011 * for emergencies call 911
Website	hnhb.behaviouralsupportsontario.ca

Agency Information

Description (Agency)

Supports clients with cognitive impairment (due to dementia, mental health or addictions) demonstrating responsive behaviours (physical, verbal, wandering, refusing care, asking repetitive questions)

program is offered through a collaboration of Alzheimer Society, Ontario Health atHome and local crisis team

Legal Status

(30) Provincial Government

Primary Executive

Wendy Willick, Team Lead, BHNHH Alzheimer's Society; Phone: (Business) 289-438-1620 ext 602; Email: wendy.willick@alzda.ca

Description and Service Details

Description (Service)	Provides support to clients and families living in the community or retirement homes provides a holistic assessment of the person and their responsive behaviours, focusing attention on discovering the causes and the care approach that addresses the reason for the behaviour develops a care plan collaboratively outlining strategies for care partners to manage the responsive behaviours connects older adults and their care partners with community supports and needed services supports clients and caregivers through education and advocacy
Hours	Mon-Fri 8:30-4:30
Areas Served	Burlington
Eligibility	Older adults with responsive behaviours associated with cognitive impairment due to dementia, complex mental health, addictions, or other neurological conditions
Application	Contact BSO Connect at 1-800-810-0000 ext 1500 or submit referral through BSO/SGS Central Clinical Intake
Languages	English
Fees	None

Site Information

Located In Community	Burlington
Address & Map	Burlington, ON
Physical Access	Not Applicable - mobile service

Categories and Classification

HCSD Main Heading	Emergency / Crisis ; Mental Health / Addictions ; Older Adults
HCSD Sub Heading	Geriatric Psychiatry ; Geriatric Psychiatry Resources ; In-Person Crisis Resources ; In-Person Specialized Crisis Services
Service Categories	Case/Care Management ~ People With Complex Needs ; Dementia Evaluation ; Geriatric Psychiatry ; In Person Crisis Intervention ~ Older Adults ; Outreach Programs ~ Older Adults