Connecting Families

Site: Online/Telephone Service

Service: Internet Access for Low Income Families

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Record #: BTN0044
Last Full Update: 06 Apr 2026

Memos and Bulletins

Public Comments

NOTE: it is not possible to make an application for this program

Contact Information

Toll Free Phone Innovation, Science and Economic Development Canada (ISED) 1-800-328-6189
TTY Phone Innovation, Science and Economic Development Canada (ISED) 1-866-694-8389
Website https://connecting-families.ca

Agency Information

Description (Agency)

Initiative of the Government of Canada that, in partnership with Internet Service Providers (ISPs), connects eligible people with low-cost home Internet services

  • administered by Innovation, Science and Economic Development Canada (ISED)
Legal Status (40) Federal Government
Established 2018
Funding Internet Service Providers (ISP) across Canada cover the costs of the discounted plans

Description and Service Details

Description (Service)

Offers discounted high-speed Internet packages

  • Plan 1 is $10 per month (plus tax) which includes:
    • Up to 10 megabits/second (Mbps) download speed
    • 1 megabits/second (Mbps) upload speed
    • 100 GB of data
  • Plan 2 is $20 per month (plus tax) which includes:
    • Up to 50 megabits/second (Mbps) download speed
    • 10 megabits/second (Mbps) upload speed
    • 200 GB of data

For more information, see Government of Canada website here
Hours

Hours not specified
Areas Served Canada ; Ontario
Eligibility

Families that receive the maximum amount of Canada Child Benefit (CCB) or seniors that receive at least 80% of the maximum amount of Guaranteed Income Supplement (GIS)

  • eligibility is confirmed annually
Application

Eligible Canadians will receive a letter from the Government of Canada or Service Canada with an access code in order to sign up through a secure online portal

NOTE: it is not possible to make an application for this program
Languages English ; French
Fees Service - for Internet

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Physical Access Not Applicable - online service

Categories and Classification

HCSD Main Heading Community Programs ; Income Programs
HCSD Sub Heading Computer and Internet Access ; Assistance Programs
Service Categories Computer Distribution Programs ; Online Connection Services ; Utility Assistance

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